DELIVERY AND RETURNS
What is our Return Policy?
Romeo Lugan hopes you are satisfied with your purchase. If for some reason you still want to return, we’re here to help.
Please note the return conditions below:
1. You may test the watch for a short time, no longer than necessary to assess whether or not you keep the product. There should be no loss of value for us due to traces of use. In the event of depreciation, we reserve the right to make a partial refund, as provided for in consumer law.
2. Once you remove the clip on the crown of the watch and/or the foil on the dial and/or the plastic around the strap, the right to return will lapse. After all, at that moment you decide to put the watch into use and keep it. You can try out the watch perfectly without removing these protective materials.
3. The return period is 14 days.
4. If you wish to return, you must always notify us in advance, and at the latest within the return period of 14 days. We will then send you the return instructions as soon as possible. You may be asked to provide photos of the current condition of the watch and accessories.
5. We have a free return policy. This means that you will receive a free return label from us. It is important that you do not return on your own, but use our return label. In this way, you are assured of a smooth handling of your return.
6. You must return the watch in its original condition to us, including accessories, in impeccable condition as you received it from us.
7. We will refund your purchase within 14 days of receipt of the return shipment, provided that the return conditions are met.
How do I return a product?
Click here to return your order.
What is the cost of a return?
Romeo Lugan offers free returns.