Once your order is packed and ready for shipment, you will receive an email with a track & trace link. This link will show you the current location and estimated delivery time of your package.

The Netherlands: 1 to 2 business days.

Belgium: 1 to 2 business days.

Germany: 1 to 2 business days.

Europe: 2 to 5 business days.

Worldwide: 2 to 7 business days.

Once your order has been successfully placed, we cannot issue changes or cancellations on your order. Once you have received your unwanted order, please return this back to our warehouse in accordance with our return section for a full refund.

When you place an order, we will send you an order confirmation to your registered email address. If you haven’t received it after a few minutes, please check your spam folder. If it’s nowhere to be found, please contact our customer service team and we will assist you further.

We are sorry that you have received a faulty order, this is never our intention. Please contact our customer service team with photos and order number and we will assist you further.

The shipping address can only be changed prior to the order being shipped.

All items are insured against theft and accidental damage whilst in transit from Romeo Lugan’s warehouse to the shipping address. Once your items have been delivered to the specified delivery address, they are no longer covered by insurance.

Yes, within 14 days of receiving the order, customers can return products to Romeo Lugan and get a full refund. The products customers wish to return must be in perfect condition withall the original packaging and components. Customers will have the full amount refunded once the watch arrives back to Romeo Lugan in good condition.

Click here to return your order.

Romeo Lugan offers free returns.

Pay with iDEAL, Mastercard, VISA, PayPal, Klarna, Apple Pay and more.

Romeo Lugan offers a 2-year warranty guarantee service for customers who purchase our products directly on the Romeo Lugan webshop.

For products purchased from our webshop, our warranty is for 2 years from the date of purchase. We will replace or repair a watch if the defect is covered by the warranty.

The warranty covers manufacturing defects due to faulty material or workmanship only on the watch components itself (movement, case, bracelet or strap, hands and indexes) under normal condition of use. Other components or areas not included in the above will not be covered by this warranty.

We are sorry that you have received a damaged product, this is never our intention. Please contact our customer service team with photos and order number and we will assist you further.

Romeo Lugan recommends that you go to a watchmaker to have the watch strap resized by a professional to fit your wrist size.

If you receive the notification that your credit or debit card has been declined, please contact your issuing bank or payment provider. Possible reasons for declined payments are invalid payment method, incorrect billing details or bank issues. We advise you to try another card/payment method or contact your bank.

In our pricing, the VAT (Value Added Tax) is already included in the listed sales price. However, please note that additional taxes and duties, if applicable, are not covered in the price and will be the responsibility of the customer.

These additional charges are determined by the customs regulations of your country and may be applied upon importation. It’s essential to be aware of any potential taxes or duties before placing an order to avoid any unexpected costs.

If you have any further questions or need assistance regarding tax and duty information, please don’t hesitate to contact our customer service team, and we’ll be happy to help.

Romeo Lugan offers a 2-year warranty guarantee service for customers who purchase our products directly on the Romeo Lugan webshop.

For products purchased from our webshop, our warranty is for 2 years from the date of purchase. We will replace or repair a watch if the defect is covered by the warranty.

The warranty covers manufacturing defects due to faulty material or workmanship only on the watch components itself (movement, case, bracelet or strap, hands and indexes) under normal condition of use. Other components or areas not included in the above will not be covered by this warranty.

We are sorry that you have received a damaged product, this is never our intention. Please contact our customer service team with photos and order number and we will assist you further.

Romeo Lugan recommends that you go to a watchmaker to have the watch strap resized by a professional to fit your wrist size.